We run Salesforce heavily. Does MouRio work against that?

It works with it. Salesforce is one of the systems MouRio connects to, so your CRM investment is untouched. MouRio runs the processes that begin or end outside it — the ones that cross into SAP, ServiceNow or a mainframe and currently stall at that handoff. That is work Agentforce is not positioned to reach.

Can we not bring our own model to Agentforce?

You can — Salesforce supports BYOLLM from OpenAI, Azure, Vertex or Bedrock under your own account, and its LLM Open Connector will connect a custom model you host. So model choice is not the differentiator here, and we will not pretend it is. What differs is where the orchestration runs: Agentforce calls your model from Salesforce's platform, so the prompt leaves your network to get there. MouRio runs the platform and, if you want, the model inside your own boundary, so the prompt never leaves at all — which is the version that survives a data-residency review.

Is the Einstein Trust Layer not enough governance?

It is good at what it governs — masking, provider retention terms, an audit trail — but it governs the Salesforce boundary. Your process does not stop there. MouRio's policy pack governs each agent's actions across every system it touches, and the run record covers the whole process rather than the CRM portion of it, which is the version a risk committee can actually use.

What if most of our data is already in Salesforce?

Then grounding inside Salesforce is straightforward for either of us — MouRio reads Salesforce like any other system of record. The question worth asking is not what proportion of your DATA is in Salesforce, but what proportion of the PROCESS is. Processes rarely stall in the middle of a CRM; they stall at the handoff to the system that is not in it, and that handoff is where an agent has to be allowed to act.

Agents inside the Salesforce platform

MouRio vs Salesforce Agentforce

Agentforce is a capable agent layer for Salesforce processes, with real pro-code and model-choice options. What it cannot change is where it runs. MouRio runs inside your own boundary, across every system a process touches on the way to an answer.

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Last reviewed 19 August 2026. Based on Salesforce’s publicly documented capabilities.

What Salesforce Agentforce is

Salesforce describes Agentforce as the agent-driven layer of the Salesforce Platform. Agents are assembled from subagents (renamed from topics in April 2026) and actions, and can be built in the low-code builder, in Agent Script, through Agentforce DX in the CLI and VS Code, or headlessly from an IDE and CI/CD with no platform UI at all. The Trust Layer sits between your data and the models, and the whole thing runs on Salesforce's infrastructure alongside the rest of your org.

Cost

How each one charges you

Agentforce is consumption-priced, so the agents your customers actually use are the ones that cost most — and the grounding they depend on carries its own consumption. MouRio is a fixed annual subscription with no metering, running on infrastructure you already pay for.

Cost comparison between MouRio and Salesforce Agentforce
Capability	MouRio	Salesforce Agentforce
How you are charged
Pricing basis	Fixed annual subscription	Consumption — credits drawn down by agent usage
What is metered	None — not per agent, per user, per query or per message	Agent conversations and actions
Model usage	Billed to you directly by your model provider, at your negotiated rate	Included in consumption, at Salesforce's rate
Infrastructure	Runs on infrastructure you already own	Included — Salesforce-operated
Additional licensing	None	Salesforce platform licensing, and Data Cloud consumption where used for grounding
What drives the bill up
What makes your bill grow	Nothing — the subscription is flat	Conversation volume and the data grounding behind it
Cost of a popular agent	No change	Rises with every conversation it handles
Repeat work gets cheaper, not just cappedA useful conversation is saved as a reusable skill and reruns at ~12% of the tokens it took to discover — so the same task costs less the second time	Yes	Each conversation is billed afresh
Budget predictability	Known at signature for the full year	Varies with adoption
Cost that never appears on an invoice
Engineering to build governance, approvals and auditRegistry, policy enforcement, replayable lineage, approval routing	Included in the platform	Trust Layer covers a lot inside Salesforce
Team time to run and upgrade the platform itself	Vendor-maintained	None — fully managed
Ongoing maintenance as systems change	Reconfigure in the studio	Low inside Salesforce; higher at every boundary beyond it
Cost of moving off the platform later	Low — agents and policies are configuration in your tenant	High — agents are Salesforce platform artefacts

We do not publish Salesforce’s prices. Their pricing changes and depends on your agreement, so any figure here would be out of date or wrong for you — ask them for a quote. What is comparable, and what usually decides the business case, is the structure above: what you are charged for, and what makes the number grow.

Where they differ

What actually changes if you pick MouRio

Your tenant, and your whole estate
Agentforce is strongest where the data already sits in Salesforce. MouRio deploys inside your own cloud or data centre and treats CRM as one system among many — so an agent can read a work order in SAP, check a drawing in Teamcenter and update a case in Salesforce within a single governed run.
Grounding without a data programme
Getting the most from Agentforce generally means getting the relevant data into Data Cloud first. MouRio reads systems where they already are, which removes a prerequisite consolidation step before the first agent can do anything useful.
The model can sit inside the boundary too
Model choice is close to parity here and it would be wrong to suggest otherwise: Agentforce supports bringing your own LLM from OpenAI, Azure, Vertex or Bedrock under your own account, and its LLM Open Connector specification will connect any custom model, including one you host. The difference is the path the prompt takes. In Agentforce the orchestration runs on Salesforce's platform, so the prompt reaches your model from there. In MouRio the platform and the model can both sit inside your network, so it never leaves at all.
Cost that does not track adoption
A fixed annual subscription means a successful agent and an ignored one cost the same. Under consumption pricing, the better an agent performs the more it costs — which is a strange incentive to introduce into a business case.

Side by side